Tile Outlets of America's Customer Service Policies
Tile Outlets of America's customer service policies are detailed in this section. If you have any questions, please don't hesitate to contact us.
Below, we address these topics:
- Low Price Guarantee
- Shipping Cost
- Shipping Location
- Delivery Time
- Product Orders
- Sales Tax
Low Price Guarantee
Tile Outlets of America guarantees you will not receive a lower retail price from any competitor. Although we regularly price shop our competitors to insure you receive the lowest possible prices, if you happen to find the desired quantity of an identical in-stock item for less at another local retail competitor let us know and, upon verification, we will beat it by 5%. Our guarantee does not apply to competitor special order purchases, clearance, liquidation or damaged items, or to online purchases. We will match the price on any competitor sale item that otherwise qualifies.
All product warranties are limited to those offered by the manufacturer. We will gladly help you resolve any warranty issues when there is a legitimate claim.
All samples are $1.99 each and are shipped free within the continental United States. The size of each sample will vary from 3” x 3” to 6” x 6” depending upon the item. Samples are not available for liners, borders, listellos, inserts, medallions and trims. The limit is 1 sample per item and samples may not be returned.
Shipping costs vary depending upon weight and destination and are calculated by the shipping company. Most orders are shipped via UPS Ground or FedEx Ground. The shipping cost will be added to the total cost of your order.
Calculated shipping charges are based on product weight, size, and carrier’s rates. In some cases, we may be able to obtain lower shipping costs through alternative methods of shipping. Please select "Best Rate Possible" at checkout and we will work to negotiate the best rate available not listed on the major carriers. This rate will be added to your order upon your approval. Please be sure to call or email us prior to placing your order if you would like know about this and other options.
All orders must be shipped to a physical address; we will not ship to a PO Box. Currently we only ship to the continental United States.
Orders received by noon EST, Monday – Friday, will generally ship that business day and orders received after noon EST will generally ship the next business day.
Any orders placed AFTER noon EST Friday, and through to Sunday, WILL NOT be processed until the following Monday at 7 am.
Most orders will be delivered within 3 to 5 business days after shipment. If you would like expedited shipment, please contact us for a quote. Since shipping delays can occur, we recommend that you not schedule installation until you have received and inspected your order. Since delivery dates are estimates, we cannot guarantee your order will be delivered by a specific date and we will not be responsible for any additional costs you may incur as a result of any shipping delays.
Although we will use our best efforts to fill your order, there may be times when the item you want is not available. Furthermore, we reserve the right to discontinue the sale or change the price of any item at any time without notice. The prices listed on this Site do not include shipping unless otherwise noted or sales taxes, if applicable. These costs will be added to your invoice.
Sales tax will be charged and collected as required by applicable federal or state law.