What Customers Have to Say...
Tile Outlets of America Listens to Customers
We pride ourselves at Tile Outlets of America on listening closely to what customers have to say. Some of the best improvements we have implemented in our stores have come from suggestions that customers shared with us.
When you shop at one of our stores in Fort Myers, Sarasota and Tampa, you'll have the opportunity to complete and submit a feedback form.
When you visit the Tile Outlets of America website, you have the opportunity to share feedback online.
Care to Leave a Review?
We also invite you to leave a review of your experience with Tile Outlets of America on Google. At the same time, you can read what others have said about Tile Outlets by clicking on these links:
Tile Outlets of America Appreciates What Customers Have to Say...
We received this letter on March 14, 2018, about the Sarasota store experience:
Attention Chris Martin:
It is with great pleasure that I write this letter to compliment your stores on their wonderful Customer Service. We were in your store several times looking for tile for our kitchen backsplash. Each time we were greeted with a hello and friendly response. There were returns while we made decisions and it was never a problem, even when I changed my direction.
The big payoff was when I called and talked with Donna about the installation of our glass tile. She directed us to talk with Gary who gave very good instruction. But, our installer did not work out for us. Donna then gave us the name of Drew Williams who is listed on your Installer Referral list. Drew was professional, responsive, thorough and friendly. He got the job done and we are so happy with the job he did. Thank you for recommending him.
We appreciate your store of friendly employees and will be happy to recommend Tile Outlets of America.
Margaret & Don Quitter - Sarasota, Florida
Kate received this email on February 1st, 2018.
Sent: Thursday, February 01, 2018 4:41 PM
To: kate spencer
Subject: Your expertise and commitment to customers' needs
About a month ago, when we returned to Florida, we stopped at the Sarasota Tile Outlets of America upon the recommendation of our contractor, Oscar Rosales. We had found a very pretty aquamarine tile in NH that we wanted to buy for our condo renovation in Florida. Our favorite tile specialist, Luis hunted to find the tile we wanted in the store, then not finding it, Luis was perplexed why “our tile” looked so familiar. You and Luis put your heads together and with such commitment you searched through the back room storage and found a “showroom display board” of the exact tile. We were thrilled both that the tile had been located and that you both had focused your attention to our needs! The tile was then ordered from Miami and it arrived in a timely fashion. We are so excited to see it once it is installed in our bathroom.
As customers, we cannot tell you how impressed we are with the customer service you and Luis extended to us. We will continue to shout our praises for you, your team, Luis and Tile Outlets of America. It was a pleasure to do business with you all.
Kathleen and Dennis G.
Here's a blog interview with realtor Jason Padilla about his experience remodeling with tile: Before and After Floor Tile Design Ideas: Jason Padilla's Condo #TileRemodel.
From October 2016:
Thank you both so much for the service that you provided. It is why we came back for the third time. (Three different homes). Service is the main thing I look for when purchasing bigger ticket items, and...We’ve found it here.
As my wife and I looked around, while waiting for Mr. S, we were approached by a young woman with beautiful long hair. She asked if she could help us with anything and explained the different types of tiles and general information. She bridged the time gap which was only a few minutes as we waited. I wrote down her name but can’t remember where I put the paper with the info on it. For a younger woman she possesses the qualities of someone that has many more years experience. Whoever hired her made a very good choice, she cares about the customers and appears to be an extremely dedicated employee!
One more person to tell you about...these are not my words, the little/short one was jumping around from task to task and appeared to be well organized in her multitasking. I got tired watching her, she got our invoice ready, the phones answered, said hello and welcomed all that entered the store and said good bye when they exited. Good job little/short one! (again not my words)
We have and will continue to refer family/friends, neighbors, and clients to TOA.
Thanks again, Be Well!
Dean and Linda M.
From April 2014:
Thank you for being so helpful in planning the tile work for our new entryway. Your help in the store last week was invaluable, as you took the time to cover every angle to ensure I left the store with exactly the right amount of tile and support products.
My husband and I did the job ourselves over the weekend and are thrilled with the results! We'll be back again if we have any other floor needs, and will recommend you (the store and YOU personally) to our family and friends.
Wishing you the best, and thanks again! We LOVE our new tiled entryway!
Lisa Adamaitis | President and Creative Director Vaal Design, LLC. | Developing a face and voice for your brand
From November 2013:
"Hello, My name is Todd, I'm with Arratta Designs. I just wanted to say I'm extremely happy with the service I receive from the TOA team each and every time we deal with them. They are kind, courteous and professional. I wanted to single out Sam Scardinia... He always has a smile on his face and more than happy to help and make sure everything is just right for us. He has a great personality and that smile is contagious! He is a great asset to TOA and him and the whole team always make our business with you a pleasure. Thanks and keep up the GREAT work!!"
- Why Buy From Tile Outlets? Majestic Enterprises' Jesse DeCicco Explains
- Why Buy From Tile Outlets? Hector Morejon From Five Star Flooring Explains.
- This blog article titled Field Trip includes a 2:17 minute video about doing "Tilewood Research" at Tile Outlets of America in Tampa.
If you're on Facebook, check out the reviews that customers have left on the Tile Outlets Facebook page.